A luxury purchase needs a calm aftercare path.

Aftercare at Entix is meant to feel as considered as the piece itself: clear warranty language, quoted-before-charged repairs, and a return path that stays close to your order.

Aftercare

Everything you need, before you choose.

Start a return

What the warranty covers

Pieces are covered against tarnishing and against manufacturing defects — faults in making, not in wearing.

6-month warranty on gold-plated pieces against tarnishing

1-year warranty on silver and rhodium pieces against tarnishing

Manufacturing defects present at delivery, such as failed settings

Excludes damage from water, perfume, abrasion, or alteration

Repairs and resizing

Out-of-warranty repairs and sizing are assessed from photos first and always quoted before any work begins.

Share photos and your order number to start

Written quote and your approval before any charge

Insured, tracked shipping both ways

Ring and bangle resizing subject to construction

Returns and exchanges

Returns follow the 7-day window from delivery, issued as Entix store credit, with the piece unworn and in its original packaging.

Start from your account’s Returns page

Quality review once the piece reaches us

Store credit for the value of the returned piece

International and overseas orders are final

The essentials.

A quick reference of the details that matter — keep these in mind as you choose, wear, and care for your Entix pieces.

Order number

Product SKU

Photos of issue

Wear history

Preferred resolution